Customer Success Stories

500-page manuals are not suitable as self-service tools for customers.

No fast access to service reports and language barriers in global service operations.

Instant access to service knowledge for customers worldwide and field technicians.

Automatic translation of questions and answers removes language barriers.

On-premises deployment for maximum data security.

Manual extraction of critical information from tenders of up to 600 pages tied up qualified staff for hours.

Historical knowledge from past tenders was practically inaccessible.

Automatic extraction of standard information with over 90% accuracy, including source preview for quick validation.

Direct queries to tender documents and historical tenders via chat interface.

The existing system topped out at 50% automation and took 240 days to set up.

Every regulatory update meant rewriting rules from scratch; adding new document types ground things to a halt.

91% automation rate, with initial setup completed in under three days.

80% less time spent on manual corrections — capacity freed up for new business.

Forms mixed handwriting and printed text across wildly inconsistent quality levels.

Manual data entry couldn’t scale fast enough to meet response time requirements.

85% of required form fields extracted automatically.

40 million pages processed in under 90 days.

Standard OCR couldn’t handle historical handwriting, damaged scans, or complex page layouts.

Without machine-readable text, full-text search was impossible. Everything had to be indexed by hand.

15,000–18,000 documents transcribed automatically every day, searchable down to the keyword.

The first academic publisher to offer searchable historical primary source databases at this level of quality.

Handwritten documents and difficult input types were consistently failing with existing OCR tools.

Processing millions of documents a month left no room for error or slowdown.

OCR accuracy above 95% including handwriting and previously unreadable document types.

More than 99% of end-customer workflows now run without human intervention.