Frequently Asked Questions
I am unable to register or log in to the OCR trial.
Which file formats are supported?
The following file formats are supported:
.bmp, .jpeg, .jpg, .jp2, .j2k, .pdf*, .png, .pbm, .pgm, .ppm, .pnm, .tif, and .tiff
*The OCR Trial consistently produces .pdfs at 150dpi. In our full version you have the flexibility to customize these settings to suit your preferences.
How many pages can I process with the free OCR trial?
The free OCR trial allows processing for up to 100 pages. Please keep in mind that the trial version will process only the first five pages of your document.
My page limit (contingent) has been reached. How can I process additional pages?
The free OCR trial allows processing for up to 100 pages and will handle the first five pages of your document. If you wish to process more pages, please contact us.
The OCR trial is not processing my documents.
Please ensure that your document’s file format is supported by the OCR Trial (see question 2) and that you have not exceeded your page limit (see question 3). Also note that the OCR trial runs into a server time-out if a document takes longer than 3 minutes to process. If your document fails to process correctly, please report an issue.