AI-powered Knowledge Management

Making expert knowledge
intelligently usable

Why spend time searching through documents when answers can be available immediately? Whether in customer service, procurement, or operations, valuable knowledge is often buried in stacks of paper, in filing cabinets, or lost in outdated archives gathering dust in the basement.

With JAIDE, an AI assistant by PLANET AI, you transform document archives into a powerful interactive database. Outdated knowledge becomes a living, accessible resource.

Common Challenges

Hours spent searching through 1,000-page manuals, tenders, or reference files waste time and frustrate teams.
Low-quality scanned PDFs, illegible handwriting, and unsearchable archives prevent effective knowledge transfer.
Generic AI solutions work with flawed raw data, provide answers without sources, and overwhelm users with prompt engineering instead of understanding business processes.

JAIDE for Intelligent Knowledge Management

PLANET AI enables modern knowledge management that sustainably improves efficiency, quality, and user experience. JAIDE is more that a chatbot—it’s a tailored AI assistant that flexibly adapts to your use cases: from tender management to technical support. Through close collaboration from process analysis to go-live, we adapt the AI assistant perfectly to your business processes. For example, we train AI models with your industry and company knowledge.

End-to-End Data Quality

Reliable answers through
precise capture

Tailored AI Assistant

Trained on your business processes in close collaboration

AI “Made in Germany”

Full control over sensitive data with flexible deployment

How it works

JAIDE’s technological core is based on proven AI architecture: a RAG-based agent system with chat, powerful OCR, and scalable infrastructure.

Document foundation

Connection via document uploads or existing storage solutions
Optional: IDA Recognition, industry leading OCR for handwriting, print and historical scripts

AI technologies

Agent-based architecture of specialized AI modules that analyze requests, identify relevant content, and present it understandably.
Retrieval-Augmented Generation (RAG), optionally with fine-tuned LLMs (see our White Paper “LLM Fine-Tuning” for details)
Reasoning capabilities to increase AI processing efficiency
Flexible adaptation of capabilities and model sizes to customer requirements

Interaction

Queries and results via chat interface or integration into the customer’s existing user interface
Answers with source citations for complete traceability

Customer Success Story

AI-powered knowledge management is gaining importance across many industries wherever employees or customers need quick access to complex, unstructured information—such as in service and support or tender processing.

How a leading manufacturing company made decades of expertise accessible to employees

A globally leading cable manufacturer transformed its technical knowledge management with JAIDE, unlocking decades of expertise for over 1,000 employees worldwide. Service technicians now find relevant solutions in seconds—whether at headquarters or on-site with clients, automatically translated into the local language. Customers use an intelligent chat assistant that delivers precise answers from complex manuals, eliminating many support requests.

Let’s talk!

Together, we will find the right solution for your document processes.