Mail Automation
Mail Automation
Improvement due to market-leading OCR
Improvement due to market-leading OCR
Golem.ai, a French software vendor, enhanced its automated email processing solution “InboxCare” by integrating PLANET AI’s IDA Recognition. This integration improved OCR accuracy to over 95% and automated more than 99% of end customer workflows, even for challenging document types like handwritten content. The collaboration showcases the successful fusion of advanced AI technologies to achieve exceptional efficiency and accuracy in high-volume document processing.
Golem.ai
Golem.ai, a French software vendor, offers automated email processing through its SaaS solution, InboxCare. This solution utilizes their proprietary technology to analyze emails and attachments, automating tasks such as categorization, data extraction, and drafting responses.
Sectors
Insurance
Logistics
Retail
Defense
Killian Vermersch
CEO, Golem.ai
Challenges of mail automation
InboxCare, Golem.ai’s software product, specializes in processing incoming emails by categorizing them, extracting key information, and even automating responses in high-volume or high-value incoming flows. The product utilizes an OCR engine to process attachments like PDFs, scans, and images. Accurate transcriptions are vital, as they form the foundation for subsequent natural language processing (NLP) tasks.
OCR accuracy
Handwriting recognition
Low-quality scans
The low input quality led to inaccurate message processing and thus weakened the value proposition of Golem.ai.
Solution for mail automation
Planet AI’s OCR and ICR engine outperformed 20 competitors and was distinguished by its market-leading accuracy. It increased workflow automation for end customers from 95% to over 99% while halving processing time.
