Service knowledge at NIEHOFF
NIEHOFF builds machinery for the wire and cable industry and manages a knowledge archive built up over decades. An AI assistant built on JAIDE gives customers worldwide direct access to that service knowledge, in the eleven most important service languages and with the source behind every answer. Sensitive technical data stays entirely within NIEHOFF’s IT environment.
- 11
- service languages
- worldwide
- access for customers
- in-house
- data stays with NIEHOFF
“Operations manuals hold enormous value — knowledge that often goes untapped in day-to-day work and risks being lost whenever people move on. We’re making that knowledge easy to access and putting it directly in our customers’ hands.”